We give ourselves to help you reach your goals by gaining the knowledge on how to maximize our service. We want you to learn with us and deal with every issue. We want you to be aware of all the great possibilities that you may get from your available solutions. Whatever trouble you may have, we are willing to help out. Let us talk about it, every single detail.

One of the most common issues that you might experience is the problem of logging in to your personal Control Panel. Below are some of the causes of this error:

You have typed in an invalid username or password. The username must be all in small cases, no spaces or extra characters.

Example:

Note: If in case you forgot your login information, you can retrieve them by providing us the verification details such as the Account Owner’s Full Name, the Last 4 Digits and Expiration Date of your credit card on file. Please send the password request to support@faxmicro.com

This is the default status before the processed of the initial month. An account will not be activated for new users as long as the payment for the first month had not been processed. This status usually lasts in just a few minutes after the successful sign up online.

However, if your new account has not been activated for more than an hour and assured for a successful sign up, please check your credit card on file, make sure first that you have authorized our system to charged your credit card with your monthly bill.

This usually happens to new sign ups. Manual Verification Status occurs if our system detected that the user’s computer IP address is not a US IP address. We will give you a call back on your phone number on file to verify your account ownership. If the verification is valid, the account will be activated.

There are only two common reasons for an account to be terminated. First, either you wished to cancel your subscription for whatever reasons you may have. Second, the account has been closed due to non payment.

If in any case, you have detected any problem on your credit card on file, you must immediately inform us to stop the auto-debit operation of our system or to extend your invoice if possible to prevent any inconvenience.

Note: If you have an inactive account status (either pending, manual verification or closed), please immediately give us a call, send us an email or chat us via our website.