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Failure on fax delivery is a transmission failure. Below are the possible reasons and solutions on this familiar issue. Figure them out and save yourself from messing up!
 
 
   

  • No Fax Tone on the Destination Number
    You may try to call first the destination number using a regular phone. If you didn't hear any fax tone, you may check this with the recipient. If he is using a telefax, have him activate the telefax to receive fax automatically.

  • Invalid Recipient's Fax Number
    You have the choice if you want to send your file to either a single number or to multiple destinations. See More

  • Invalid File Format
    This error is due to sending a file in a format which is not supported by the Faxmicro System. See More

  • Error on Sending Fax Using Email
    There are three reasons on sending failures using the email to fax method, either you have typed in a wrong destination fax number, wrong faxmicro email account or that you are sending an invalid file format. See More

  • Fax Printer Driver Error
    The two possible causes on this error are not completion of the Printer Driver Installation Process or there was an error encountered during the installation. You may reinstall your Printer Driver before trying to send faxes again. See More

  • Suspended Accounts
    This error is either due to the insufficient credits on the user's account or that he already have reached his credit limit. See More

  • Server Error
    Unfortunately, you might encounter Server Time Out or Internal Error. FaxMicro is always aware of this issue, we assure you that we are working on it and doing our best to bring everything back to normal in a minimum amount of time. You may also try again to submit your fax after 30 minutes.
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