Suspended or Closed Accounts
This error is either due to the insufficient credits on the user's account or that he already have reached his credit limit.

No payment made 2 days after your billing date may cause suspension on your account.

To Pay Online,

  1. to your Control Panel. Click OK when a suspended prompt notice appeared.



  2. Click on the tab.

  3. Click on the to view your status and balance.

  4. Select .

  5. Enter the amount and your notes on the corresponding text boxes, notes must contain the bill description of the charges that you are going to pay. Ex. Monthly Bil, Declined Charges.

  6. Click to send.

  7. Lastly, a prompt notice will appear to confirm the submission of your payment. Just click OK and wait for 15 minutes to process.

  8. After 15 minutes, you may click again on the tab to check the status of your account.



    When the status change to ACTIVE, you may already enjoy again the service.

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On the other hand, we have set a $50 credit limit on each account. Reaching this limit would cause the user's service suspended. Users who are in need of higher credit limits may request us to have this install on their package. This Add On Service is free of charge.