1. When will my new account be activated? In general, your account will be activated right after sign up. The maximum activation of the account would be 2 hours. Once your account has been activated, you will receive a confirmation Email containing your account information and instructions on how to use the service. If you do not receive this message within 2 hours after sign up, please contact our support team via Email: support@faxmicro.com or phone: 1-877-329-7842 2. Can I modify my account information online? Yes, all FaxMicro users get their own Online Control Panel which allows them to modify and check up on their account information. To access the Control Panel, go to the FaxMicro website and login. After logging in, you can see overviews of your contact details, your contact list, your credits and many more features. 3. Which file formats are supported by FaxMicro? The following formats are supported by the FaxMicro Internet Fax system: *.DOC *.HTML *.HTM *.RTF *.XLS *.XLW *.CSV *.PPT *.PPS *.JPEG *.JPG *.BMP *.PNG *.GIF *.PSD *.EPS *.PCX *.CUR *.ICO *.TXT *.PDF *.PS These files can be sent when using the Fax printer driver or when sending faxes by Email. The Control Panel supports .PDF, .TIFF and .PS. 4. Why do I get a '530 login incorrect' error when I try to send faxes using the FaxMicro Fax printer driver? This error occurs when the account information of the FaxMicro Fax printer driver is incorrect or is missing. To check whether the information is correct, you need to check your Printer Driver Port Configuration 5. I already have a fax number, can it be transferred so that I can use it for my FaxMicro Internet Fax account? Yes, you can transfer you existing number to us. For toll free numbers, download the transfer form and fax it to 1-888-217-4459. There is no transfer fee. Please allow 3-4 business weeks to complete the transfer process. Local numbers may not be transferred to FaxMicro. 6. How can I add/modify the Email address(es) I am receiving faxes on? Click here on how to modify your email address on file. 7. How to cancel my account? Customers who are no longer in need of our services can cancel their account via their FaxMicro Control Panel. Click here 8. How can I get an overview of the faxes I have sent? You can check and see your fax logs if you login to the Control Panel on the FaxMicro website. Click here 9. How do I know if the fax message was sent? For every fax message sent, a confirmation page will be sent to your Email stating the delivery status of the message.